Frequently Asked Questions
Everything you need to know about the Mercado Activos ecosystem, our proprietary AI trading technology, and digital asset management.
Can't find what you're looking for? Our documentation covers technical specifications, security audits, and detailed operational guides for all Mercado Activos users.
General Information
What is Mercado Activos?
Mercado Activos is a sophisticated financial technology platform that utilizes high-frequency AI algorithms to execute trades across global cryptocurrency exchanges. We bridge the gap between complex quantitative trading and individual investors.
How does the AI trading algorithm work?
Our system processes millions of data points per second, including order book depth, social sentiment, and macro-economic indicators. It identifies micro-inefficiencies in the market to execute trades with precision that exceeds human capability.
Is Mercado Activos available globally?
Yes, Mercado Activos operates on a global scale. However, users are responsible for ensuring compliance with the specific financial regulations and digital asset laws within their local jurisdiction.
Security & Safety
How are my funds protected?
We employ institutional-grade security measures, including multi-signature cold storage for the majority of assets and end-to-end encryption for all data transmissions. Mercado Activos never stores user passwords in plain text.
Does Mercado Activos require KYC?
To maintain the highest standards of financial integrity and prevent anti-money laundering (AML) activities, Mercado Activos implements a tiered Know Your Customer (KYC) process for all active accounts.
What happens during high market volatility?
Our AI includes automated "Circuit Breakers" and risk-mitigation protocols. During extreme volatility, the system can automatically shift to defensive stablecoin positions to preserve capital.
Investment & Withdrawals
What is the minimum investment amount?
To ensure the AI algorithm has enough liquidity to diversify trades effectively, Mercado Activos maintains a minimum entry threshold. Please refer to your account dashboard for the current minimums based on your chosen strategy.
Are there any withdrawal fees?
We strive for transparency. While Mercado Activos does not charge hidden service fees, standard network gas fees (blockchain transaction costs) apply to all withdrawals to external wallets.
How long do withdrawals take to process?
Security is our priority. While most automated withdrawals are processed within hours, larger requests may undergo manual compliance review, taking up to 24-48 hours for final execution.
Ready to automate your portfolio?
Join thousands of investors using Mercado Activos to navigate the digital asset markets with institutional-grade AI.